Walker Automotive
Elkton!!!!!! Walker automotive is. Not the place to go. Paid over 3000 for oil leak fix and It still has a leak. They blamed it on a new filter that was just replaced $3000 lost. Mr walker automotive. You are totally wrong. The pictures are of oil after u worked on it. U power washed my engine after the work and it was shining new. So don't try to fool anyone. Your Gm who didn't try to fix anything he just tried to talk to me like I was stupid So where did the oil come from in the picture? The oil filter was not dripping. It had some oil on it Now. Why would he tell me he has had to replace most of the techs? Even the salesman that worked with me then has left? AND DONT TELL ME UR DOOR IS OPEN. THEY WOULD NOT MOUNT A TIRE FOR ME THE LAST THING IS. I ASK FOR AN OIL LEAK TO BE FIXED. I DIDNT TELL THEM WHAT TO DO. SO THAT ENGINE LEAKING IS ON u
Mr. Miller, We understand how frustrating it is to deal with an ongoing oil leak, and we want to assure the community that dismissive service or failing to stand behind our work is never how Walker Automotive conducts business. Every qualifying repair we perform is backed by our 2-Year / 24,000-Mile Nationwide Warranty. When you returned, your previous repairs were still well within that warranty window (13 months and ~8,700 miles), and our intention from the moment you walked through our door was to honor that commitment if any of our previous work had failed. In fact, to take care of your concerns without delay, we immediately pulled your truck into a service bay without requiring an appointment. Transparency is our top priority, which is why we put your truck directly on a lift and invited you into the shop to view it firsthand alongside our team: Inspection of Previous Work: Over a year ago, we repaired leaks at the valve cover gaskets, timing cover, and oil pan gasket on your 14-year-old truck (233,000 miles). During this visit, our technicians verified that all three of those components were completely dry and intact. The photos posted online show residual fluid around the intake manifold area—an entirely separate component that was never serviced by our shop. The Active Leak Identified: What our technician found actively dripping was the oil filter from a recent oil change performed elsewhere days prior. Our Attempt to Resolve: When our service advisor and General Manager invited you back to inspect the undercarriage so we could show you the dripping filter and verify our previous work together, you declined to look. Despite being told you would not pay another dime, we never asked you for money or quoted you a charge. In fact, our team installed a brand-new oil filter and thoroughly cleaned down the engine at zero charge as a courtesy to resolve the dripping filter and help you pinpoint the issue. While we stand behind our workmanship 100%, no repair facility can warranty parts or locations on a high-mileage vehicle that were never part of the original repair. Your original repairs remain under warranty with us. If you are ever willing to walk through the inspection with our leadership and review the vehicle together on the rack, our door remains open. We invite you to contact our General Manager directly at (270) 265-9862. — Walker Automotive Management
- Walker Automotive