Elkton Auto Repair

I’ve gone back and forth about leaving this review because I don’t like tearing down a local business. But after our experience with Walker’s Automotive, I do feel like an honest review is warranted. We took our 2018 Nissan Armada there for repairs and, unfortunately, what followed was weeks of frustration, conflicting explanations, and being told things about our vehicle that we later discovered simply were not true. I completely understand that vehicles can be difficult to diagnose. I don’t expect every mechanic to immediately know the answer, and I understand that sometimes a repair doesn’t go as planned. What I DO expect is honesty. If you don’t know what is wrong with my vehicle, tell me that. I can respect “I don’t know.” What I cannot respect is being given information that isn’t true and being strung along while trusting that what we were being told was accurate. After everything, we ultimately got our Armada back with the A/C not working and had to take it elsewhere. I’m happy to say we now have it back, the A/C is working, and the problems have finally been addressed. This review isn’t written out of anger or to humiliate anyone. I genuinely hope they take it as constructive criticism, because good communication and honesty with customers can make all the difference. We trusted Walker’s with our vehicle, our time, and our money. Unfortunately, after our experience, that trust is gone, and we will not be returning.

Absolutely amazing!!

My car was showing check engine warnings, and Eric and his team were all over it! They helped me understand what the issues were and walked me through what options I had. They even took pictures of their findings and made sure I understood what was going on. Top notice service, for sure.

Great service They work to find the problem and fix it.

Staff is knowledgeable and friendly.

Horrible went on for oil change left with them trying to replace my engine. Then I find out they messed up 4 other customers vehicles and that’s just from asking around town. Do not recommend.

I have been going to the BMW dealership in Nashville, Tennessee and Brentwood, Tennessee as well as Bowling Green, Kentucky for several years now. I have to admit that I am not mechanically inclined so they have been cheating me out of a lot of money over the years. This last time I went to them In Brentwood, Tennessee, they told me that I needed some air struts that I knew I didn’t need. They were going to charge me over $13,000 because they said it was not covered under my warranty program, I found this location, Walker Automotive by searching the Internet. I brought my car here and found out that I did not need any air struts, but I had a hole in my air intake line. They replaced it along with repairing some oil leaks that BMW did not catch. I can go on and sing their praises but if you have been going to any BMW dealership, I strongly recommend that you check out this company because they are honest open and direct. Your car will appreciate you!

They were very helpful and welcoming

Service was good, actually very good. Friendly, professional attitudes. Job well done.