Walker Automotive
I’d give a 0 if I could had a 2017 sti had a head gasket leak was told I needed a short block, they said they could do it for 3k well they sucked me in and when I got home and had someone that actually knows about Subarus look at the motor the block wasn’t even warped totally fixable so they charged me 12k and even tried to charge me twice for some things I’d give anything to have just pulled the car and took it to fastech do not take a tuned car here what’s funny is magically the turbo went out when they put it back together. Fastech is where you wanna take you car these guys are not performance shops. 12k later from a short block and the car still isn’t running perfect got my acess port back they were wanting me to not put it back on well I got it fixed and I plan on taking it to fastech to see what they’ve done I just don’t like I was lied to it went from 3k to 6k to 12k these guys are crooks plain and simple, even had my shift light on 4 grand and low and behold that’s when the lag would start so they’ve done something. If you have a tuned car go to a dyno no this place they will say anything to get you in the door the woman told me they had a dyno went in the shop no dyno to be found
Tyler, Unfortunately you are in a bad position on this 2017 Subaru WRX. Engine was overheated and we did quote you to tear the engine down to replace the Cylinder head gaskets. After we disassembled the engine we found that the engine short block was warped between the cylinders. We had you come to our shop to show you the measurement and it was out of specification according to Subaru Service Manual. We then gave you an exact price to replace short block and let you decide what direction you wanted to go. I am not sure how that is sucking you in. You agreed to replace the short block and we ordered the parts to replace your engine. After the repair the paperwork that came with engine stated that there was a break in period and the vehicle should not be driven at high RPM's during the break in period.. So it is true we did not drive your vehicle exceptionally hard during our testing procedures. It is also true that we turned your shift light to a lower RPM during the break in process to alert you if you had the RPM's too high. We did all of these items so we could give you a warranty on the engine. As far as your turbocharger situation since we did not drive the vehicle at full load we did not find that your turbo was making slightly under boost. Your turbocharger was most likely stressed during the overheating of the engine. I am not sure about your mentioning us having a dynamometer but that must have been a misunderstanding because we have never had one and do not plan on installing one. I also spoke with you and let you know I would see what I could do on the turbocharger job is you could bring it back to us but you live 4 hours away and stated you were going to take the job home and replace the turbocharger yourself. We take reviews very seriously and find them to be learning experiences. I appreciate you giving me guidance and we have learned many things from this process. We are not a tuning shop or we do not modify vehicles. We have changed our polices moving forward to help prevent similar situations in the future to help improve customer satisfaction.
- Walker Automotive