Elkton Auto Repair

From the first contact with their customer service/appointment receptionist my wife and I both felt an ultra rare sense of ease & trust to the personalized conversation explaining and physically showing us all that they accomplished in a remarkably quick time frame. Everything they do is transparent right down to sending you photographs of what they are working on, which was refreshing in today’s world ! My nature is not one given to trusting any commercial business, they erased my doubts at every stage of the repair process. They were sensitive to my budget, especially here at Christmas time. They are beyond efficient with the degree of cutting edge technology they implement in the diagnostic phase, the parts acquisition stage & the actual replace repair process. The only accurate way I can describe their interaction with us is to say exceptional, painless & honest. An accurate comparison would have to be how you are treated by the staff at Disney (who are world renown for their treatment of their patrons). I would suggest Walker Automative to everyone for any issue with their vehicle. They have my trust and my business from here to the end! One last remark, observing multiple employees I was so impressed by the work climate. Being a retired administrator I noticed multiple times how everyone I observed was HAPPY to be at work. Anyone that owned or ran a business would be exceptionally proud to have their climate in your company. They have a cutting edge position that incorporates a mobile diagnostic department that can even remove the stress of getting your vehicle to them if your situation calls for it. The very young man that runs it is a generational addition who displays a super tenacious work ethic and also that “genuine warmth” you rarely see any longer especially in the field of higher level technology. The lead mechanic also exhibited every trait you want as a consumer. He was happy to share his superior knowledge of foreign automobiles as I ask him a plethora of questions involving purchasing a vehicle in the future (something that “made them zero money”). Bottom line I’d send my mother, my wife, my daughter there with a automative need and feel 100% that they would be treated exceptionally.

This place was recommended by my co-workers and from the moment I sent them a message after hours they got back to me the next day I took my truck in for an inspection to find out what was going on with my Durango I was able to get my truck in and out within a day timeframe. Mr. Andy was very helpful,nice, down to earth gentleman... I highly recommend this place of business for sure. I will be back to do more business.

Very professional business but they are definitely a money trap. We took them our car with an obvious need for a new radiator. No diagnostic needed or requested. Nobody mentioned it would cost to get a quote. They charged us a 100 dollars just to tell us what we already told them. The quote to replace the radiator and ac condenser was a ridiculous $2700. They also said we needed a new headlight which was just another $1,000. Be careful with these guys.

Best customer service!!!! The staff is very knowledgeable, courteous and professional !

Best customer service!!!! The staff is very knowledgeable, courteous and professional! Will definitely be returning!

Best place I have found to have anything done to my Mini Cooper, always up front with me about repairs needed. Always happy with the service over the past 4 years

Very happy with the service, the staff was professional, knowledgeable, and went above and beyond to ensure my car was in top shape.

I have a 2008 Mini Cooper that's been modified and needed both CV axels replaced and some routine maintenance. Walker Automotive did an exceptional job of repairing my Mini. I didn't know a shop like this could exist in a little town like Elkton, Kentucky. If you have a Mini and you are tired of the nonsense of the shops in Clarksville, TN, go to Walker. Andy is also exceptional at communications and letting you know what's going on with the vehicle. There were some parts delays and other minor problems, but I knew what was going on so I could plan. Thank You!